1. Introduction

1.1 Commitment Statement

Welcome to the Ethiopian Lottery Service. Ethiopian Lottery Services (ELS) is dedicated to protecting your privacy and personal data. This Privacy Policy outlines our comprehensive framework for data collection, processing, and protection.

By registering an account or using our services, you agree to the terms outlined in this policy

1.2. Policy Scope

This policy applies to all digital lottery services, including: - Drawing Lotteries - Instant Games (Digital Scratch Cards) - Associated Digital Platform Services

2. Information We Collect

We may collect and process the following personal data:

• 2.1 Personal Identification: Name, date of birth, gender, and identification numbers.
• 2.2 Account Information: Username and password
• 2.3 Contact Information: Address, email, and phone number.
• 2.4 Transaction Information: Bank account and payment details.
• 2.5 Technical Data: IP address, browser type, and usage data collected through cookies.
• 2.6 Verification Data: Copies of identification documents or service requests.

3. How We Collect Your Information

We collect personal data through:

• 3.1 Direct Interactions: When you create an account, purchase a ticket, participate in a game, claim prizes or interact with us.
• 3.2 Automated Technologies: Technical data collected automatically when you access our website or app through analytics tools or platform monitoring.
• 3.3 Third Parties: From payment processing, verification, and identity service providers.

4. Use of Your Information

We use your personal data to:

• 4.1 Provide and manage our lottery services.
• 4.2 Process your transactions and manage your account.
• 4.3 Verify your identity and fulfill legal obligations.
• 4.4 Communicate with you regarding your transactions, notifications, and customer support.
• 4.5 Analyze usage to improve our services and user experience.
• 4.6 Ensure security and prevent fraud.

5. Legal Basis for Processing

5.1. Your personal data is processed lawfully, fairly and in a transparent manner based on:

• A. Consent: When you have explicitly given your permission.
• B. Contractual Necessity: To perform a contract with you.
• C. Legal Obligation: To comply with applicable laws and regulations.
• D. Legitimate Interests: To manage our business and improve our services.

5.2. Your personal data is processed for regulatory compliance including:

• A. Gaming regulations
• B. Anti-money laundering
• C. Data protection laws
• D. Tax requirements

6. Data Sharing and Disclosure

We may share your personal data with the following third parties, provided that: (i) we have obtained your consent; (ii) there is a legitimate legal basis for processing; (iii) appropriate safeguards are in place to protect your data; and (iv) you are notified about the purpose of the data sharing and the recipients of your data.

• 6.1 Service Providers: Third parties that offer payment processing, data analysis, and identity verification services.
• 6.2 Regulatory Authorities: To fulfill legal obligations or respond to lawful requests.
• 6.3 Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Data Security

• 7.1 We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
• 7.2 Implementing appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
• 7.3 We do regular data security audits.
• 7.4 Despite our efforts, no online platform can guarantee 100% security. You are responsible for keeping your account credentials secure.

8. Data Retention

• 8.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law, to comply with legal and regulatory requirements, resolve dispute or enforce agreements.
• 8.2 You may request the deletion of your account and data, subject to legal obligations.

9. User Rights

You have the right to:

• A. Access, update, or correct your personal information.
• B. Request a copy of the data we hold about you.
• C. Withdraw consent for data processing (where applicable).
• D. Request the deletion of your account and data (subject to legal requirements).

10. Cookies and Tracking Technologies

• 10.1 We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements.
• 10.2 You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

12. Children’s Privacy

Our platform is not intended for users under the legal age for lottery participation (typically 18 years or older). We do not knowingly collect data from minors.

13. International Data Transfers

If you are available outside ethioopia, your informatione may be transferrd and composed of different types of informatione based informatione. We assure that appropriate protctione steps to protect your informatione.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our platform, and your continued use constitutes acceptance of the updated policy.

15. Contact Us

For questions or concerns about this Privacy Policy, contact us at info@ethiolottery.et or through telephone number +251 977717272.