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Delete Account

Permanent Account Deletion Process

⚠️ Important Warning

Account deletion is permanent and cannot be undone. All your data, tickets, winnings, and account history will be permanently erased.

  • You will lose access to your account permanently
  • Any remaining balance must be withdrawn first
  • Your lottery tickets and game history will be deleted
  • You cannot create a new account with the same email/phone for 30 days

📋 Before You Delete Your Account

Please complete these steps before requesting account deletion:

  • •Withdraw Your Balance: Ensure all funds are withdrawn from your account
  • •Complete Pending Transactions: Wait for any pending lottery draws or game results
  • •Download Your Data: Save any important information you want to keep
  • •Cancel Subscriptions: Stop any recurring lottery purchases
  • •Resolve Issues: Complete any ongoing support tickets

🗂️ Data Retention Policy

After account deletion, some data may be retained for legal and regulatory compliance:

Data TypeRetention PeriodReason
Transaction Records7 yearsEthiopian financial regulations
Identity Verification5 yearsAnti-money laundering compliance
Gambling Activity Logs3 yearsGaming authority requirements
Personal InformationDeleted immediatelyPrivacy protection
App Usage DataDeleted immediatelyPrivacy protection

📞 How to Delete Your Account

To proceed with account deletion, please contact our support team:

1.Contact Support: Send an email to support@ethiolottery.et with subject 'Account Deletion Request'
2.Provide Verification: Include your full name, phone number, and account email
3.Confirm Identity: Our team will verify your identity for security purposes
4.Final Confirmation: You'll receive a final confirmation email before deletion
5.Completion: Account will be deleted within 7 business days after verification

🔧 Alternatives to Account Deletion

Consider these options before permanent deletion:

Temporary Deactivation: Suspend your account for up to 6 months

Play Limits: Set deposit or spending limits on your account

Self-Exclusion: Exclude yourself from playing for a specific period

Notification Preferences: Adjust what notifications you receive

🛟 Need Help?

Our support team is available to assist you:

Email: support@ethiolottery.et
Phone: +251 977717272 (24/7 Support)
In-App: Use the help center within the application
Response Time: Typically within 24 hours for account deletion requests